06 December 2012

Updated: Do You Remember When I Wrote

about companies in the Lower 48 that insist on higher shipping costs to Alaska (and Hawaii, too)? I stated then that I refuse to do business with them. Well, here's an exception that proves the rule.

On October 23rd, I spent two hours searching on-line for a particular item which was out of stock everywhere, and I mean everywhere. No one had it, but I finally found one place which had a "click here & we'll e-mail when it's back in stock." So I clicked.

On November 15 I received an e-mail to that effect, and promptly tried to order 2 of the items. Nope, they only had 1 left. So I ordered the one, and found that the only options for mailing this small piece are a) Priority Mail, or b) 2nd Day Air. Ignoring my previous howls of anguish, I opted for the less expensive (Priority) and agreed to pay $10.43 for postage on a $30 item.

Grrrrrrrr.....

So I watched with interest as the tracking number made its way from the Midwest to my office in Anchorage. It was "out for delivery" on the 20th, as expected - and then was returned by the mailman due to "insufficient address".

This isn't my first rodeo, fellas; I know that means the sender left off the suite number. The regular letter carrier used to give me all the mail with missing numbers, as I generally know who everybody is, and for which tenant they work.

But that guy's been reassigned.

So I watched with dismay as the package was sent to an address Virginia, which the vendor's Customer Service (clearly a euphemism) assured me is their corporate office - where they would "determine what happened and try to figure out" how to get it back to me.

Duh. It's the mail, no?

After they had it in their possession for three days, they added my suite number by taping it onto the original mailing label, and sent it again. I finally received the package on December 4th.

Oh, and that Priority Mail I paid for? As I said, the original label, with "November 16" printed on it, was still on the package.

And it was sent via First Class Mail.  But I paid well over ten dollars for the "privilege" of Priority Mail - which I didn't want - and, due to the vendor's incompetence, the joy of three-week delivery of an item which should have been here in 3 business days.

Thus endeth the reinforcement of my lesson to never, ever order from such a place again. At least the thing's here.

But never again, no matter how badly I want/need the widget.


Update: From comments below, I agree with those who said the USPS is unnecessary/incompetent/uncaring/ whatever, but that's not the point.

The culprit is the incompetent shipping clerk at the vendor's warehouse who left my suite number off, and also who shipped it at a slower speed than I paid for.

Of course, the fact that they sent it first class also proves that Priority Mail - or even MORE expensive modes - is completely unnecessary. I receive first class mail six days/week, just like everyone else.

7 comments:

Max said...

I loathe ordering something when it's 'in stock' only to find it's really on back order. Quantity updating is simple technology.

Then it gets sent and the delivery person leaves it under my trailer, thrown over my fence, on my mailbox or other odd places I don't see for a few days, especially in the winter early darkness.

They get paid SO well.

Matt said...

With out rehashing old history let me say that the USPS could be shut down and I wouldn't complain. The people there are either incompetent or corrupt.

armedlaughing said...

Sadly, it would take a Constitutional Amendment to eliminate the USPS, if it was done 'legitimately'.
Of course being good Union folks and a huge employer, I suspect the current administration wouldn't consider it.
Why not come into the 20th Century USPS and offer email, texting, cellular service and almost 24 hr hardcopy delivery like the private sector?
At least TRY to compete?

gfa

Rev. Paul said...

As much fun as it may be to bash the USPS, they aren't at fault in all this; they did what they're supposed to do.

The culprit is the incompetent shipping clerk at the vendor's warehouse who left my suite number off, and also who shipped it at a slower speed than I paid for.

Of course, the fact that they sent it first class also proves that Priority Mail - or even MORE expensive modes - is completely unnecessary. I receive first class mail six days/week, just like everyone else.

Matt said...

After reading your post again, it does in fact say it was the shipper not the carrier.

Although I stand by my above comments, I have to admit to writing with a knee-jerk/impulsive reaction.

Rev. Paul said...

Believe me, Matt, I understand. I did say that it's fun to bash the USPS, after all. :)

Old NFO said...

If it's not in stock, I don't order it... and I always go with the cheep shipping... Better luck next time Rev!