Computers and software can make life easier. They can also make things ... difficult. Challenging, even.
I've spent most of this morning wrestling with a new (to me) accounting program, trying to get it to do the same things that the last program did. My needs are reasonably simple: generate recurring monthly rent invoices, receive payments, and enter bills to be paid.
You wouldn't think it would take three hours for two professionals to accomplish those tasks, but somewhere between entering dozens of "repeating invoices" and asking it to print them, it lost all but three of them.